I’ve worked in customer facing roles for most of my career and have worked with a non-profit convention to create better communications in their operations department as well as establishing a free book exchange. I am hoping to continue working in a customer facing role, specifically tied to social media exchange and web content development to better interact with consumers. I believe that with my background and the right amount of wit and charm a lot can be accomplished via online communication. More and more customers are seeking answers and dialogue with companies through social media and it is one of the best ways to engage with consumers on their level and with expediency.
SOCIAL MEDIA MANAGER • SOURCE COMICS & GAMES • OCT. 2018
Curating online content and managing social media. Responding to online inquiries, requests, and comments. Maintaining website and event calendar.
CONTRIBUTING WRITER • TWIN CITIES GEEK • MAR. 2018
Writing monthly event round-ups and feature articles about the Twin Cities goth scene.
ORDER PROCESSOR • SICK, INC • FEB. 2011 – DEC. 2011
Processed between 40-75 domestic and international orders daily and confirmed all international shipment documentation was prepared. Answered customer questions via phone and email and updated customers with shipment information as well as processing credits and monitoring miss-shipments.
SERVICE COORDINATOR• ADT SECURITY • OCT. 2008 – JAN. 2011
Worked as the Service Coordinator for Minnesota, North Dakota and Western Wisconsin. Responsible for dispatching 23 technicians and inspectors to a variety of jobs and locations. Ordered parts, routed technicians and monitored their productivity, reviewed invoices and time sheets for accuracy, scheduling 100+ inspections monthly, and auditing customers for UL compliance.
Social Media Management
B.A. Professional Communication and Emerging Media Dec. 2018 • University of Wisconsin - Stout
Studied document design, feature writing, digital storytelling, usability, content management, technical communication, international writing, technical editing, journalism, and marketing.
Minnesota State University Mankato
CONvergence Events, Inc • Convention Committee
Head of Book Swap – Manage and run free book exchange during convention and handle all matters prior to convention.
Dispatch Guru (2017) – Created all manuals regarding convention operations dispatching protocol and created training protocols.